Belleville, IL, computer issues quit mailing of sewer costs

Belleville City Hall

Belleville Town Hall


A personal computer difficulty is keeping the town of Belleville from mailing sewer charges to community people or processing automatic debit payments, according to the city’s general public relations professional.

Metropolis Treasurer Sarah Biermann, who handles sewer billing and payments, declined to comment, referring phone calls to PR and Communications Supervisor Kathy Kaiser. The BND questioned Kaiser to make Biermann and Information and facts Technologies Director Scott Markovich out there to reply distinct concerns. She declined.

In accordance to Kaiser, a power surge caused a laptop outage that harmed the city’s billing program, making names and addresses of some clients inaccessible. She explained by means of an emailed assertion to the BND and around the cellphone that an “outside source” has been contracted to “assist in the recovery” of that information.

The city hopes to resolve the problem and concern the remaining expenses by Tuesday, Kaiser said, however she cautioned that time frame could be impacted by the extent of the destruction to the computer software program.

“We did not want to include a timeframe in our statement in scenario it didn’t materialize,” she reported.

She reported no late fees will be assessed for May billing.

Belleville has 42,404 residents and 17,824 homes, in accordance to the final U.S. census. Some of the bills were mailed on time, Kaiser stated, nevertheless she couldn’t say late Friday afternoon how several ended up delayed by the personal computer outage.

Previous June, St. Clair County alerted about 600 citizens that some of their own info may perhaps have been jeopardized by a ransomware attack on the county’s computer system network. The malware infection prompted the county to shut down its pc system and site for quite a few days, beginning Could 30, 2021.

Kaiser claimed the city’s computer system process has not been breached in any way.

Kaiser emailed the subsequent statement:

“The Metropolis of Belleville experienced a laptop or computer outage on April 27. 2022, which resulted in the physical failure of discs attributed to our server. This outage has afflicted our LOCIS Software system, which incorporates our Sewer Billing division.

“Per discussion with our IT section and the outdoors source we have contracted to help in the recovery course of action, this scenario was the consequence of a ability surge to our system, and there is no proof of any malicious attack on our system from outdoors sources.”

The problem grew to become public on Thursday, when the adhering to concept was posted on the Welcome to Belleville Fb web page:

“ATTENTION ALL City Citizens: Owing to a computer system program outage at the Town of Belleville, we have been unable to issue our regular monthly Sewer charges which is why you have not been given them, by means of the US Postal Support. We have also been unable to difficulty immediate debiting for this months expenditures as properly.

“We apologize for any inconvenience this has prompted. We are working diligently to rectify this circumstance, as before

Read More

Column: Computer system coding is easy mailing a letter is really hard

There is, on the other hand, wisdom that accrues with age, even if it’s wisdom about matters that are setting up to fall from prevalent use. For instance: I know how to mail a letter.

It is a quaint art, and some of us of a specific age are so adept at dealing with the U.S. Postal Assistance that it is second-character, type of the way much more contemporary whippersnappers can make a boomerang TikTok or purchase an NFT of a bored ape employing cryptocoin.

Earlier this week, Sebastian, 26, the Post’s director of membership, was assigned the process of mailing a letter signed by anyone on the Post’s staff to congratulate running editor Jeremiah Dobruck and his wife Lindsey on the event of the birth of their third son, Peter Riley Dobruck.

Sebastian’s not stupid in point he’s been performing a impressive job in expanding our membership and our members’ generous contributions. An case in point of his intelligence: Though email and direct-messaging and Slack and any variety of other computerized strategies are absolutely free, he understood he required a stamp to mail the letter productively. And the individual who built the ask for for the mailing instructed him there was just one in her drawer. So, armed with everything he necessary to fire off the card in the antiquated snail mail—the letter by itself and a stamp—Sebastian proudly stuck the letter in the outgoing mail slot in the Post’s garage.

Afterwards, it dawned on him: How does the mail know where to go?

He came to work the subsequent morning and sheepishly confessed that he hadn’t set the Dobruck’s tackle, or any other info that would get the letter to its intended receiver, on the envelope. His humiliation didn’t abate at all when his news was achieved with gales of laughter from staffers who have mailed letters just before, and even my calming and sympathetic assurance to not worry—“You do a large amount of other items right”—didn’t seem to be to raise his plummeting self-esteem.

Happily, Sebastian staked out the outgoing mailbox for 40 minutes ready for the postal provider, who generously allowed him to fill out the handle and suggested that he also insert a return tackle, which admittedly is getting into the much more esoteric space of mailing a letter.

Jake, our TikTok man, was sympathetic about Sebastian’s mistake as perfectly. He admitted that the last time he set everything in the mail was when he was sending a sort to the DMV and it hardly ever obtained there. “It just disappeared.”


Assuming that individuals who are no for a longer period identified as whippersnappers (as a substitute, they’re just Gen Z or Millennials) can grapple with YouTube, here’s an Instagram reel showing you how—or, you can observe the online video under from the authorities themselves. And, if you want aid with just about anything else, like how to use a rotary cellphone or function a clothespin, we’re listed here for you—for a several far

Read More