How PayPal’s Technological innovation Management Application Develops Senior Expertise

  • PayPal’s Technology Management Application is a 2-12 months rotational plan.
  • 10 mid-occupation staff members are picked out for the extremely selective application every single year.
  • Members produce small business and tech understanding, leadership expertise, and global consciousness.

Gerard Prunty has invested most of his virtually six-year job at PayPal operating as a information scientist. Even so, he recently found himself undertaking a thing he under no circumstances could have imagined: main a product sales presentation for a shopper.

“If you experienced told me a year and a fifty percent prior to, as a information scientist functioning in fraud, that I might be undertaking profits pitches to merchants and companions, you know, I would’ve said you happen to be nuts,” Prunty informed Insider.

His new obligations came as final result of his participation in PayPal’s Technological innovation Leadership Application, which he joined in January 2020. Prunty, who was a direct facts scientist on PayPal’s risk group, also used time doing work as a solution manager and establishing and launching credit score solutions in addition to his time in gross sales as section of the TLP. 

It can be a program that Sri Shivananda, PayPal’s main technologies officer, likens to an “inside MBA” and is one of the payment giant’s principal resources of management improvement. 

The TLP aims to expose mid-career workforce to all aspects of the firm by four unique rotations in excess of the course of a two-12 months interval. Shivananda, whose business office at this time sponsors the software, explained to Insider the method prepares participants for potential leadership roles via its focus on 5 main parts: small business acumen, management expertise, international perspectives, broad technologies fluency, and private advancement.

Though some TLP members return to their previous companies in diverse roles, numerous alumni go on to new teams and roles at the summary of the system.

10 workers are accepted into each cohort of the very competitive method. Candidates are nominated for the TLP by a director-degree leader and submit a two-moment movie highlighting their factors for making use of and the techniques they’ve created all over their profession.

Sri Shivananda

Sri Shivananda is PayPal’s main technology officer and the sponsor of the TLP application.


Due to the fact TLP’s inception in 2011, the program’s 20 cohorts have produced 95 graduates. The bulk of alumni (58) have also remained at the firm, a little something Shivananda claimed is a significant asset to PayPal’s leadership progress pipeline.

When PayPal looks to make a major transform or establish a new product, Shivananda reported that a TLP alum is nearly constantly concerned in a leadership part. 

“This application just accelerates the development of an specific in phrases of what they understand, what they are able of,” he explained. “If they’re not heading through this method, it could have taken them a ten years to attain that kind of awareness and knowledge, and below is a compact, two-12 months, centered system that puts them forward by that substantially time.”

A key part of the software earlier was enabling contributors to relocate to be a part of groups in unique nations around the world or regions. Despite the constraints of distant do the job through the COVID-19 pandemic, the system has retained its world wide emphasis, letting participants to perform with unique teams nearly. 

“In present-day entire world, in competing with the market, we want to be applicable in each individual geography, and hence, we have to have leaders just about everywhere,” Shivananda reported.

How the plan operates

Participants in the TLP depart their existing roles at PayPal and pick 4 diverse teams across the company to be a part of for 6-thirty day period rotations. 

Through every rotation, a participant will work on anyplace from two to five jobs with the crew they are embedded with. All over the program’s historical past, 281 administrators have hosted TLP contributors on their teams, Shivananda said. TLP alumni commonly share their encounters by way of inside blogs and presentations.

The plan isn’t just useful to the contributors, he additional.

“There could be a person personal understanding, but the favourable impression of their learning basically now is picked up by so quite a few folks all-around them,” Shivananda mentioned. “Irrespective of whether you want to connect with it the osmosis impact or regardless of what it is, this neighborhood truly is a person of the greatest in conditions of giving again to the firm.”

Gerard Prunty

Gerard Prunty accomplished PayPal’s Technological know-how Management Plan in 2021.


Prunty utilised his history in facts science to uncover insights that aided PayPal’s Berlin-dependent gross sales team alter some of their procedures shortly following signing up for them. As his rotation progressed, he began observing product sales phone calls with partners and merchants, eventually presenting and closing specials independently. 

Prunty’s ultimate rotation was on Paypal’s world investigations staff, which put together his earlier experience in fraud prevention with some of the newer competencies he had figured out for the duration of his initial a few rotations. 

Through his rotation, Prunty established a alternative to determine possible inbound links involving fraudulent accounts and avoid them them entry, a challenge that was finally reviewed by senior PayPal execs. 

“When I came again into a job in which I was truly form of familiar with this area, I was just capable to accomplish points that I’d hardly ever completed in my occupation just before that,” mentioned Prunty, who joined the international investigations group entire-time subsequent his completion of the TLP in December.

A merging of personalized and expert passions

TLP also encourages participants to recognize approaches to integrate the issues they are most passionate about, the two inside of and outside of the place of work, into their roles at PayPal.

Prashanthi Ravanavarapu, a senior director and head of item for buyer encounters at PayPal, was part of the initially TLP cohort in 2011. Originally a item analyst in a knowledge-centered position, Ravanavarapu explored product administration, central architecture, and payments platforming through her TLP rotations.

Prashanthi Ravanavarapu

Prashanthi Ravanavarapu participated in the very first cohort of the TLP method from 2011 to 2013.


As Ravanavarapu’s time in the method wrapped up, she spoke with application mentors about her uncertainty transitioning to a function that failed to emphasize info. She also needed to make social influence a greater emphasis in her following work, but struggled to imagine what that could glance like.

“Both of them questioned me wonderful questions which made me mirror — on what I truly preferred, what I needed to do. And they produced me understand that I was genuinely striving to get back to data since I cared about these unique problems, and the only way I knew how to remedy them was information,” Ravanavarapu mentioned.

Ravanavarapu ended up becoming a member of PayPal’s Cause Merchandise team as a senior supervisor, wherever she assisted create campaign “playbooks” that facilitated donations to nonprofit companies all-around the globe, guiding PayPal’s 2013 holiday-offering marketing campaign.

Following the achievement of the 2013 marketing campaign, the playbooks had been employed for other subsequent campaigns. Very last 12 months, PayPal processed over $4 billion in donations during the vacation year. 

“I was usually carrying out factors on the facet – volunteering, supporting a nonprofit, funding an orphanage, and so on. Even our crew activities would be about volunteering and fundraising and issues like that, but that didn’t really feel satisfying. That was not enough — that felt like very moment or minimal to where I preferred to be, so I imagine the application genuinely assisted me chart out the path to merge these missions,” she claimed. “I have had a incredibly purposeful vocation at any time considering that coming out of TLP.”

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